HELP CENTER
Will the Luxe Roll work if my hair is wet?
We recommend drying any trimmed hair before using The Luxe Roll. However, Luxe Sheets are moisture-resistant, so they can be left out on a bathroom countertop near the shower.
Are Luxe Sheets Safe?
Yes, Luxe Sheets are engineered with medical-grade materials and feature a hypoallergenic adhesive made for comfortable skin-to-hair contact. Luxe Sheets are non-toxic and do not contain any industrial chemicals commonly found in household tapes or lint rollers.
I have a routine that works...
…What would the Luxe Roll do for me?
The Luxe Roll reduces time spent grooming with enhanced cleaning that gets you back to your best. Using patented technology designed for hygiene, The Luxe Roll provides certainty that your face and body will be free from trimmings and flakes after a trim. Never walk into an important event unsure about your appearance again. The Luxe Roll is a valuable multi-use tool that adapts to your routine for convenient cleaning when you need it. Spend less time on grooming and more time on what’s important. We recommend using The Luxe Roll after washing out an area with our refreshing Luxe Wash for optimal results.
100% natural ingredients?
Our Luxe Balm and Mustache Wax are 100% natural. Only the best carrier oils, butters, beeswax, and premium grade essential oils are used to ensure high quality throughout. All of our styling and conditioning products are formulated with ingredients sourced domestically to ensure premium quality.
What is your product warranty?
The Luxe Roll, Travel Stand, and Luxe Sheets are designed and manufactured to last. They are covered under our Luxe Limited 18 month warranty and guaranteed against defects in materials and workmanship. To see our full warranty, visit here.
Are your products available outside the US?
Our products are exclusively sold within the USA. Send us an email if you would like to make a purchase from another area at: [email protected]
What is your return policy?
We take pride in our Modern Luxe products and want you to enjoy using them. All of our products carry a 30-day return policy. If you are not satisfied with a product you purchased from getmodernluxe.com, you can return it for a refund within 30 days of your receipt of the product. Due to the nature of some of our products, products that have been opened or used may be subject to a 15% restocking fee.
To see our full policy and returns process, visit here.
When will I receive my order?
Our orders typically ship within 1-2 business days after your order is processed. You will receive an email with tracking information as soon as your order ships.
How long does shipping take?
Orders placed will arrive between 2-5 days after your order is shipped.
How do I find my tacking number?
You will receive a tracking number via email to the email address you made the order with. You can also log into your account to manage or view orders.
How do I check the status of my order?
Log into your account to manage or view orders. If you checked out as a guest, send us an email with your order number to [email protected]
Do you accept Apple Pay?
Yes, we do. To checkout with Apply Pay, you must be on a device that supports it and checkout from your bag, which can be found HERE.
Do you accept Google Pay?
Yes, we do. To checkout with Google Pay, you must be on a device that supports it and checkout from your bag, which can be found HERE.
Do you accept Paypal?
Not at the moment. We accept all major credit cards, Apple Pay, and Google Pay.
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